Return & Exchange policy

We offer an exchange or repair only if:• There is a visible manufacturing defect• You inform us within 48 hours of delivery, with clear photos and videos

Manufacturing defects include:
• Broken chain/link on arrival
• Loose stone or setting
• Incorrect product sent

Not included in manufacturing faults:
• Tarnish or oxidation (natural property of real silver)
• Minor variations in texture, polish, or shape (handmade nature)
• Damage caused after wearing.

Process for Return/Exchange Request

If you want to request a return or exchange:
1. Contact us within 48 hours of receiving your order through:
• WhatsApp
• Instagram DM
• Email (if applicable)
2. Share the following:
• Full name
• Order number
• Clear photos & videos of the product
• Unboxing video (mandatory for damage claims)
3. Our team will review your request within 24–48 hours and update you regarding approval.

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Shipping & Return Costs
• Return shipping charges are the customer’s responsibility, unless the product received was faulty or incorrect.
• If the wrong or damaged item was delivered, Chaandi will cover the shipping cost.
• In case of an exchange, the customer must pay:
• Return shipping fee
• Re-dispatch shipping fee
Exchange for Size Issues
• Rings can be exchanged only if they are standard sizes and not custom-made.
• Exchange request must be made within 48 hours.
• Customer bears two-way shipping charges.